IMPORTANT POLICIES

Welcome to Fostering Victory! We are dedicated to providing safe, effective, and personalized care to all our patients. To ensure the best outcomes, we kindly ask you to review and adhere to our policies, which promote prescribing, fair appointment access, and high-quality, consistent care. scheduling your services with us, you agree to these important policies.

Medication Refills

Refills are typically provided during visits
Refill requests require a visit within the last 2 months
If >2 months, a follow-up appointment is required
Refill Request Appointments are available online (for eligible patients)
If a pharmacy sends a refill request without my knowledge, it will not be approved.
If you are on a regular medication and an appropriate refill is needed, please contact me directly to approve the request.
As a solo provider, I personally handle all visits, refill requests, calls, faxes, and messages. Limited administrative support is utilized for billing and logistics only and do not participate in clinical care.

Appointments

All visits must be scheduled online
This is a telehealth practice — visits are not scheduled by text or phone
Medical care, medication changes, and treatment plans require a scheduled visit

Weight Loss Medications

Weight loss medications are managed differently than traditional prescriptions.
Structured follow-ups and adherence to your personalized plan are essential for success.
This careful management is what makes my practice unique and helps patients succeed in both active weight loss and maintenance.

Prior Authorizations (PA)

Some medications require prior authorization with your insurance.
PA visits must be scheduled in advance, as they typically require 30–60 minutes of dedicated time.
The fee for this service is $50, which covers the time required to ensure uninterrupted access to your medication.

Referrals

Referrals are welcome
All new patients must schedule online

The provider cannot:

Answer questions
Provide pricing
Discuss care via text for non-patients

Communication Policy

This is a telehealth practice. Phone calls are not monitored. Please use text or email for communication.
Messages should be sent during business hours
Responses may take up to 24+ hours

Texting is allowed for:

Simple questions that do NOT require chart review

Texting is NOT for:

Medication changes
Treatment plans

👉 These require a visit

Payment & Billing

All visits are prepaid

Bills may be sent for:

Unpaid visits
Missed appointments
Provider service time

If you believe a charge was already paid, provide proof for review.

Missed Appointment & Cancellation Policy

Cancel at least 24 hours in advance
Missed or late cancellations (<24 hrs) = full charge

Patients with repeated missed visits may:

Have limited scheduling
Be required to prepay future visits

Telehealth Licensing

You must be physically located in a state where the provider is licensed
Out-of-state patients will be evaluated under California guidelines

Get in Touch

ALL APPOINTMENTS MUST BE MADE VIA WEBSITE. PROVIDER DOES NOT TAKE SCHEDULING CALLS.